Services Terms of Use

Definitions

Service Price – the amount in Polish zlotys (PLN) constituting the gross price of the Final Service, performed on the basis of an Order as part of a Single Service, covering all services due to the Contractor in connection with the performance of the Final Service, in particular costs of transport, delivery, packaging, assembly, insurance, as well as possible public-law duties, including customs duties, regardless of the entity to which the service should be provided, the payment of which is the responsibility of the customer.
Express Personal Orders – a special type of Personal Order, which is carried out by the Service Provider at the User’s special request outside the agreed dates of visits as part of Personal Orders, for a separate remuneration payable by the Service Provider’s Customer;
Henry – an employee or employees of the Service Provider or any other person or persons related to the Service Provider by any legal relationship or authorized by him, executing on the instruction of the Service Provider or a person authorized by the Service Provider, accepting and executing Orders from Customers through the channels specified in § 4 section 1 and visiting an agreed location to collect Personal Orders.
Client – User-beneficiary of the End Services who concluded the Final Agreement with the Contractor as a result of the AskHenry Services; The Customer may also be the Provider or a third party indicated by the Provider, acting on behalf and for the account of the Provider.
Customer Panel – an electronic service created and provided by the Service Provider to the User via the Website, constituting the area of exclusive access of the User in the ICT system provided by the Administrator;
Single Service – a single performance of the AskHenry Service by the Service Provider for the Client on the basis of an Order.
Privacy Policy – a document adopted by the Service Provider and available on the Website, describing the detailed rules for the processing of personal data by the Service Provider;
Regulations – these regulations.
Registration – providing your personal data via a form in the ICT system (in particular on the Website) or in writing, i.e. name, surname, e-mail address, telephone number, combined with the obligatory consent to the terms of the Regulations and optional consent to the sending of commercial information;
Website – website available at www.askhenry.pl, through which the User can register.
Provider – a natural person running a business, a legal person or an organizational unit without legal personality, being at the same time a workplace or other entity associating potential Users, who has concluded an agreement with the Service Provider which includes providing its employees, service providers and contractors and other associates with access to AskHenry Services after prior Registration, for remuneration; The Provider may also be a natural person who does not conduct business activity, if he concludes an agreement with the Service Provider in order to use AskHenry Services for personal purposes.
Agreement – an agreement for the provision of electronic services, concluded by the User with the Service Provider.
Final Agreement– any named or unnamed agreement relating to the End Services concluded with the Contractor through the Service Provider.
AskHenry Services – free intermediary services provided by the Service Provider to Users on the basis of Orders collected by Henry through the channels specified in § 4.
Final Services – all services, regardless of their number, nature, content and complexity, provided by Contractors on the basis of Customer’s Orders submitted by the Service Provider;
Service Provider – an entity providing AskHenry Services on the terms set out in these Regulations, registered under the name of: Henry Limited Liability Company with its registered office in Warsaw, Hoża 86 apt. 410, 00-682 Warszawa, entered into the register of entrepreneurs of the National Court Register kept by the District Court of Warsaw capital city, XII Commercial Division of the National Court Register under the number KRS 0000564018, NIP: 5213699794, REGON: 361824891
User – a natural person with full legal capacity, a legal person or an organizational unit without legal personality that has concluded an Agreement with the Service Provider.
Contractor – an entity providing End-of-Line Services according to its properties and the nature of its business, obligated by the Service Provider to perform a specific performance for the Client or the Service Provider itself.
Order – the Customer’s declaration of intent covering the type and scope of the Contractor’s activity ordered, as well as possibly the transfer of items for which the Final Service is to be performed.
Personal Order – a special type of Order, described in § 5, submitted by the User personally to Henry during his visit to a place agreed by the Service Provider with the Provider, in connection with which property may be entrusted to Henry;

General principles

These regulations define the conditions for concluding Agreements, using AskHenry Services and the Website.
The Service Provider is the owner of the AskHenry brand.
The User is required to read the Regulations.
The use of AskHenry Services is voluntary for each User, and the conclusion of the Agreement for the provision of electronic services (Registration on the Website) does not create any obligations on the part of the User.
The condition for using the AskHenry Services is correct Registration and submission of a correct Order. Registration is possible only for persons to whom the Service Provider has made such an option available, on the basis of a separate agreement concluded between the Service Provider and the Provider. In the event that the agreement referred to in the preceding sentence was concluded with the Service Provider also or solely for the purpose of providing AskHenry Services to a party to this agreement, the Provider is also a User, and any resulting consequences, in particular rights and obligations resulting from each time obtaining the status of a Customer, apply accordingly to the Provider.
The provider referred to in paragraph 5 above in fine, may, in order to use the AskHenry Services, appoint another authorized User or Users who will be entitled to place Orders on his behalf and in his favor, and any legal effects resulting from the Orders submitted, in particular related to obtaining by The Provider of the Client’s status shall only be charged to the Provider. Designating an authorized User pursuant to this provision is the same as granting that User a power of attorney to submit and receive declarations of will and knowledge on behalf of the Provider.
Upon Registration, an Agreement for the provision of electronic services is concluded between the User and the Service Provider, the subject of which is the provision of AskHenry Services at the User’s request. The User reserves the right to terminate the Agreement at any time, which takes place by sending a notice of termination of the Agreement or a request to remove access to the Customer Panel to the Service Provider’s e-mail address: bok@askhenry.pl.
Upon registration, a Customer Panel is created for the User, under which he can submit Orders, check the status of the submitted Orders, get help in the most common problems, and manage the data entered by him, visible to the Service Provider. Access to the Customer Panel may take place after the User has established an authentication password via a link provided to him by the Service Provider or the Provider.
The Customer Panel may also be created personally by the User, provided that he expressed such a wish during Registration. Creating the Customer Panel requires providing the User’s e-mail address and establishing an authentication password.
The technical requirements necessary to use the AskHenry Services provided by the Service Provider are:
1. an active e-mail account and a device connected to the Internet that meets the following minimum technical requirements:
  – a web browser of at least Internet Explorer 9 or Chrome 16 or Firefox 10 or Opera 11 or Safari 5 or newer, with enabled support Java Script language;
  – minimum screen resolution of 1024 × 768 pixels;
  or
2. mobile phone with active sending and receiving SMS text messages, working within the GSM standard.
The User is obliged not to submit content prohibited by law, e.g. content that promotes violence, is defamatory or violates personal rights and other rights of third parties.

Types and scope of AskHenry Services provided

The parties to the Final Agreement are always the Contractor and the Customer, and the Service Provider only provides intermediation services in the conclusion of the Final Agreement between the Contractor and the Customer, within the scope of the power of attorney granted to him. If the Provider of the Final Service is the Service Provider himself, the party to the Final Agreement is the Service Provider and the provisions of the Regulations relating to the Contractor shall apply accordingly. The Customer should be clearly informed about the performance of the Final Service by the Service Provider prior to its performance. The Contractor issues all accounting and billing documents as well as proofs of purchase or provision of the Final Service for the Client.
The Agreement, as well as the AskHenry Services provided by the Service Provider, are free of charge, the User is only obliged to pay the Service Price for the Final Services subject to the Final Agreement with the Contractor, subject to the next sentence and paragraph 10 below. The above means that if the Contractor is the Service Provider himself, the End Service is separate from the AskHenry Service, and the remuneration for the End Service will be due to the Service Provider regardless of the free AskHenry Service.
AskHenry’s services include the organization and provision, at the User’s request, of organizational and information services to an unlimited extent, including in particular:
1. intermediation in the conclusion of small everyday life contracts and other adhesive contracts, including contracts concluded electronically, at the express request of the Customer specified in the Order;
2. searching the resources of the Internet and any generally available materials, catalogs, collections, lists, registers and other sources in order to obtain information of interest to the Customer, the search of which was expressly recommended in the Order;
3. conducting all the Client’s matters expressed in the Order, including also in the scope of entrusted movable property within the limits of the recommended activity specified in the Order;
4. performing legal actions on behalf of and for the benefit of the Client and entering into any obligatory relationship in accordance with the instructions specified in the Order;
5. organization of services and goods in accordance with the Client’s wishes expressed in the Order.
The Service Provider reserves the right not to provide a Single Service if:
1. it will not be possible at the time of submitting the Order by the User, using the technical means and knowledge available to the Service Provider or Contractors,
2. the service requested by the User is against the law, ethical principles or the principles of social coexistence,
3. if the Order is submitted in connection with the User’s business or professional activity, unless it is submitted by the Provider or by an authorized person pursuant to § 2 paragraph 6 The User on behalf of this Provider;
4. The order is incomplete, has a defect or is harmful to the interests or good name of the Service Provider,
5. the value of the Order is disproportionately high in relation to the scope of AskHenry’s Services, as well as for important reasons, when the execution of the Order would involve disproportionately high expenditure on the part of the Service Provider,
6. The User refuses to make a payment in the form of a prepayment to the Contractor’s account or the Service Provider’s trustee if the Service Price exceeds PLN 100 or its equivalent in a foreign currency, calculated according to the average Polish National Bank exchange rate on the day of performing a Single Service,
7. The user does not express the consent indicated in § 4 paragraph 4,
8. The User does not consent to the commencement of the provision of the Final Service before the expiry of the deadline to withdraw from the Final Agreement and the loss of this right in a situation where the deadline for the provision of the Final Service is shorter than 14 days from the date of concluding the Final Agreement,
9. The order includes an End Service provided by him personally, which he is unable to perform within a reasonable, requested or assumed time, in particular for technical or random reasons.
In the case referred to in section 4, f and g Henry will provide the User with data enabling direct contact with the Contractor in order to obtain further information or negotiate the terms of the contract. The moment the contact details are provided, the Service Provider is released from the further provision of AskHenry Services.
The terms and conditions for the provision of Final Services are determined solely by the Contractors (including the Service Provider where applicable). The method of access to the content of the regulations is determined by the Contractors. In the event of concluding the Final Agreement, the Service Provider, on behalf of the Contractor or its own, will provide the Customer with the regulations or conditions for the provision of services recorded in a different form and other documents required by relevant regulations, unless these documents have already been provided to the Customer by the Contractor, Service Provider or the Customer is in their possession.
The Service Provider undertakes to provide AskHenry Services through Henry from Monday to Friday, except for public holidays, from 8:00 to 18:00.
The Service Provider undertakes to provide AskHenry Services in the territory of the Republic of Poland and abroad. In terms of Personal Orders described in § 5, the Service Provider will provide AskHenry Services at the User’s place of work or in other places agreed by the Service Provider with the Provider by way of a separate agreement, within the administrative boundaries of the capital city of Warsaw and in all other cities agreed by the Service Provider and the Provider through a separate agreement, about which the User will be informed by the Service Provider or the Provider.
The User has the right to use the AskHenry Services any number of times, each time being obliged to pay the Service Price for each End Service performed on the basis of the Order. Additional costs charged by the Contractor (e.g. transport, delivery and other operating costs), shall be borne by the Customer and these costs are included in the Price of the Service.
As part of the Express Personal Order, the Customer, in addition to the Service Price, including the costs referred to in paragraph 9, is obliged to pay the Service Provider additional remuneration for the performance of AskHenry Services beyond the agreed deadlines for the execution of Personal Orders. The Customer will be informed about the amount of this remuneration before proceeding with the execution of the Express Personal Order, and its execution requires each time, explicit acceptance of the remuneration in this amount.

Orders

The transfer of the Service Provider’s Order by the User takes place using alternative methods:
1. electronic message (e-mail);
2. text message (SMS);
3. through the Customer Panel;
4. by phone;
5. personally to Henry or
6. using any other communication channels or means of communication agreed between the Service Provider and the User.
Addresses and numbers of end devices indicated in section 1, under which the User may submit the Order, are dedicated to a specific group of Users coming from a given Provider and will be handed over to them in person at the workplace or via e-mail. An access link to the Customer Panel will be provided in the same form.
Confirmation of the receipt of the Order by the Service Provider takes place through the same channel as the Order was placed, unless the Client expressly reserved the confirmation of the Order using a different method (channel). Confirmation of the Order submitted via the Customer Panel and the Personal Order takes place in the form of an e-mail.
The transfer of the Order by the User, if it is to result in the conclusion of an agreement for the performance of the Final Service, is tantamount to granting the Service Provider a specific power of attorney to perform a legal action specified in the Order, the execution of which is reserved subject to obtaining the consent of the User, regardless of whether it has been granted previously or subsequently in relation to the commencement of the provision of a Single Service.
If the confirmation of the Order by the Service Provider has not taken place within 24 hours during the working hours indicated in § 3 sec. 7 from the date of placing the Order or its implementation is delayed by 3 days for reasons attributable to the Service Provider, the User has the right to cancel the Order, even if the performance of the Final Service has started. The above does not apply to situations where, due to the specific or complex nature of the Final Service, the Contractor specified a different date of performance, of which Henry informed the Client.
The cancellation of the Order is also not possible in the case of Final Services, the specificity of which shows that they are implemented immediately and in the case of contracts concluded outside the company’s premises or remotely, for which the Customer is not entitled to withdraw from the contract referred to in article 38 Act of May 30, 2014 on consumer rights.
Subject to the foregoing, the User may cancel the Order prior to concluding the Final Service contract.
If, as part of a Single Service, the Customer obliges the Service Provider to perform a specific legal action, its cancellation will only be possible if the Customer has the right to withdraw from the contract or another equivalent right to cancel the declaration of intent guaranteed by the Contractor.
All Service Prices given by Henry to the User are final gross prices in Polish zlotys, unless the End Service is provided in a country other than Poland and payment for it is possible only in a foreign currency. In the event that the Final Agreement includes a payment in a currency other than Polish zloty, the Service Provider will convert this amount into Polish currency, in accordance with the amount of the Service Price recorded in Polish zlotys by the operator of the Service Provider’s bank account, rounded up to full zlotys, unless the Service Price must be prepaid by the User before performing the End Service – in this case, the Service Provider will convert the Service Price into Polish zlotys according to the exchange rate applicable on the date of posting the transaction in the bank keeping the Service Provider’s bank account or according to the exchange rate on the date of posting the transaction of the Service Provider’s payment card operator and will increase it by the one applicable above of the mentioned entities with a commission on account of currency conversion.
The Service Provider will issue the User with an accounting document received from the Contractor, which is evidence of the conclusion of the Final Agreement. This proof may be sent electronically, to the indicated e-mail address in the form of an electronic image of the document, delivered in person or attached to any shipment, or sent separately for an additional fee. In the process of submitting the Order, the User may express the will to receive an invoice instead of a fiscal receipt or other proof of concluding a contract with the Contractor. In this case, the User is obliged to provide the NIP no later than at the time of submitting the Order, under pain of losing the right to request an invoice, unless the request includes issuing an invoice for a private person (without NIP). In such a case, the request may be submitted within three months from the end of the month in which the Final Service was performed,

Personal orders

As part of the AskHenry Services, Henry may also accept orders in person, at a place previously agreed by the Service Provider with the Provider, in particular at the Users’ workplace or other agreed places, within which he may also accept Orders involving the entrusting of movable property. The date of Henry’s visit to the place agreed by the Service Provider and the User, in order to collect Personal Orders, will be agreed between these parties by electronic means and with the consent of the Provider, if access to the AskHenry Services has been granted to the User on the basis of an agreement concluded by the Service Provider with the Provider appropriate for a given User.
The Parties agree that the execution of Personal Orders will be possible only for Users associated by such a Provider who concluded an agreement with the Service Provider for the provision of such services. In this case, Personal Orders will only be available for Users working or providing services at the premises of such Provider or in other places agreed between the Service Provider and the Provider, about which such Users will be informed by the Service Provider or the Provider.
The commencement and completion of the Personal Order and the actual AskHenry Services provided by the Service Provider, in the case specified in paragraph 2, must take place in these cities.
If, for any reason, it becomes impossible to make the scheduled visit, Henry will notify the User of this fact and set an alternative date for the visit within 7 days.
If, under the contract concluded with the Provider, the Service of Express Personal Orders has been made available to the Users, the User may also, upon express request, submit a Personal Order covering the entrustment of property beyond the deadlines for their submission agreed on the basis of paragraph 1, which will be implemented by the Service Provider immediately, no later than within 24 hours, provided it is submitted no later than at 5:00 p.m. If the Order is placed after the indicated time, the Service Provider only guarantees the commencement of the provision of AskHenry Services no later than by the end of the next business day.
For the Express Personal Order, an additional fee is charged from the User, constituting the Service Provider’s remuneration, the amount of which must be accepted by the User each time. The Service Provider may require a prepayment to proceed with the performance of AskHenry Services. The User’s acceptance of the amount of remuneration must be explicit and has the same effects as accepting the Price of the Service as part of a standard Order.
Express Personal Orders may only be carried out by those Users who have been given the option of submitting Personal Orders.

Payment

Payment for the Final Service is made by the Customer in advance after the Service Provider has obtained information from the Contractor about the Price of the Service and has informed the Customer.
Payments will be accepted in the form of online payment.
The entity providing online payment services is Blue Media S.A.
The commencement of the Order execution and the time of its execution are counted from the moment of obtaining a positive payment authorization. If the Customer chooses the method of payment by bank transfer, via electronic payments or by payment card – from the date of crediting the Service Provider’s or the Contractor’s bank account, subject to paragraph 5.
The payment of the payment by the User shall be deemed consent to perform the End Service. In the event of the User’s lack of will to provide the End Service, the User is obliged to immediately inform the Service Provider about this fact.
The Service Provider reserves the right to order the performance of Final Services without the Customer’s prior payment of the Service Price, only with his prior, express consent and provided that the Service Price does not exceed PLN 100, unless the Service Provider and the Provider have agreed a higher amount limit, about which the Users will be informed. The Service Provider or the Provider will inform the Customer about this possibility and the method of subsequent settlement.
In the case described in section 5, the Customer is obliged to reimburse the costs incurred by the Service Provider within no more than 7 days from the call for reimbursement by the Service Provider, provided that the Service Provider has made the payment available via the ICT system or provided data for a bank transfer. The ineffective expiry of the above deadline is the basis for the Service Provider’s termination of the Agreement with the User with immediate effect. The Service Provider may also add the unpaid amount to the next Service Price that will be recommended to the Service Provider as part of the Order. The Service Provider reserves the right to take legal action to recover the debt due.

Withdrawal from the Final Agreement

The Customer who concluded the Final Agreement at a distance or off-premises may, within 14 calendar days, withdraw from it without giving any reason and without incurring costs, except for the costs specified in paragraph 7 and subject to the provisions of paragraph 2 and 9 of this paragraph 7. To meet the deadline, it is enough to send a statement before its expiry. The declaration of withdrawal from the contract should be submitted in a documentary form directly to the Contractor.
For the avoidance of doubt, it is assumed that (i) conclusion of the Final Agreement through the Service Provider as part of a Personal Order, as well as (ii) conclusion of the Final Agreement through the Service Provider as part of a standard Order, provided that Henry is physically present at the business premises – do not constitute the case described in section 1. Moreover, submitting an Express Personal Order is tantamount to submitting a declaration of will to commence the provision of the service under the Final Agreement before the deadline for withdrawing from the Final Agreement.
The period for withdrawal from the contract begins:
1. for a contract in the performance of which the Contractor issues an item, being obliged to transfer its ownership (e.g. sales contract) – from taking possession of the goods by the Customer or a third party designated by him other than the carrier, in particular Henry, and in the case of a contract which:
  1. covers many items that are delivered separately, in batches or in parts – from taking possession of the last item, batch or part, or
  2. consists in regular delivery of items for a specified period of time – from taking possession of the first item;
2. for other contracts – from the date of conclusion of the contract.
The Contractor or the Service Provider is obliged to immediately, no later than within 14 calendar days from the date of receipt of the Customer’s declaration of withdrawal from the contract, return to the Customer all payments made by him, including delivery costs (except for additional costs resulting from the method of delivery chosen by the Customer, another than the cheapest standard delivery method available from the Contractor).
The reimbursement is made using the same method of payment as used by the customer, unless the customer has expressly agreed to a different method of return, which does not involve any costs for him. If there is a need to return funds for a transaction made by the Customer with a payment card, the refund is made to the bank account assigned to the Customer’s payment card. If the Contractor has not offered to pick up the item from the Customer himself, he may withhold the reimbursement of payments received from the Customer until he receives the item back or until the Customer provides proof of its return, whichever occurs first.
The Customer is obliged to immediately, no later than within 14 calendar days from the date on which he withdrew from the Final Agreement, return the goods and other services to the Contractor or hand them over to a person authorized by the Contractor for collection, unless the Contractor has offered to pick up the goods and other benefits himself. To meet the deadline, it is enough to send the parcel before its expiry.
The customer is responsible for reducing the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning, and in the above-mentioned scope, the Contractor may be entitled to deduct the amount corresponding to the decrease in the value of the item from the price paid by the customer.
Possible costs related to the Customer’s withdrawal from the contract, which the Customer is obliged to bear:
1. if the Customer has chosen a delivery method other than the cheapest standard delivery method available from the Contractor, the Contractor is not obliged to reimburse the Customer for any additional costs incurred by him;
2. The customer bears the direct costs of returning items and other benefits,
3. in the case of Final Services, the performance of which – at the express request of the Customer – began before the deadline to withdraw from the Final Agreement, the Customer who exercises the right to withdraw from the Final Agreement after making such a request, is obliged to pay for the services fulfilled until the withdrawal from the Final Agreement . The payment amount is calculated in proportion to the scope of the service provided, taking into account the agreed Service Price.
The right to withdraw from the Final Agreement concluded remotely or off-premises is not entitled to the Customer in relation to the following contracts:
1. for the provision of Services, if the Contractor has fully performed the service with the express consent of the Customer, who was informed prior to the commencement of the service that after the Contractor has performed the service, he will lose the right to withdraw from the Final Agreement;
2. in which the Price of the Service or remuneration depends on fluctuations in the financial market over which the Contractor has no control and which may occur before the deadline to withdraw from the Final Agreement;
3. in which the subject of the service is a non-prefabricated item, manufactured according to the customer’s specification or serving to satisfy his individual needs;
4. in which the subject of the service is an item that deteriorates quickly or has a short shelf-life;
5. in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery;
6. in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items;
7. in which the subject of the service are alcoholic beverages, the price of which was agreed at the conclusion of the Final Agreement, and the delivery of which may take place only after 30 days and the value of which depends on fluctuations in the market, over which the Contractor has no control;
8. in which the Customer expressly demanded that the Contractor come to him for urgent repair or maintenance; if the Contractor provides additional services other than those requested by the Customer, or provides items other than spare parts necessary for repair or maintenance, the Customer has the right to withdraw from the Final Agreement with regard to additional services or items;
9. in which the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery;
10. for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts;
11. concluded through a public auction;
12. for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the Final Agreement specifies the day or period of providing the Final Service;
13. for the delivery of digital content that is not recorded on a tangible medium, if the performance began with the express consent of the Customer before the deadline to withdraw from the Final Agreement and after informing the Contractor of the loss of the right to withdraw from the Final Agreement.

Liability

Final Services to the Client are provided by the given Contractor on his own behalf and for his own account, unless the Service Provider expressly specified when submitting the Order that the Final Services will be provided by him personally. The Service Provider is not responsible for any claim of the Customer arising from the conclusion of a contractual relationship by the Customer with the Contractor or as a result of a specific decision made by the Customer on the basis of information obtained from the Service Provider. The Service Provider shall not be liable to the Customer for the Contractor’s failure to fulfill the due obligation to provide the Final Services. The Service Provider does not guarantee the correctness of the performance of Final Services by the Contractors. This provision will not apply if the Service Provider is at fault in the choice.
Customer claims related to the performance of Final Services by Contractors should be addressed directly to the Contractors. The Service Provider’s liability arises, however, in the event that Henry performed the Order inconsistently with its content. In this case, the User is not obliged to bear the Price of the Service and other costs related to the Final Service.
In the event of the transfer of movable property to the Service Provider, the Service Provider undertakes to take care of the property and is responsible for any actions or omissions resulting in damage to the property, its loss or reduction in its value.
The Service Provider is not a party to contracts for Final Services, therefore in the event of any damage to property or personal injury, in particular in the event of damage to health, the Service Provider is not responsible for this, as it is not responsible for the actions of third parties other than Henry.
The Service Provider, at the Customer’s express request, may mediate in the complaint procedure in the event of dissatisfaction with the Final Service.
The User acknowledges that the Final Agreements and Final Services, to the extent that they come from Contractors based outside the Republic of Poland, may be subject to foreign law – the law of the country of the Contractor’s seat or the country of performance of the Final Agreement or Final Service or other country indicated in the terms of the provision of Services Final, and therefore the rights and consumer protection granted to the Customer may differ from the ones described in the Regulations, for which the Service Provider is not responsible.

Complaints procedure

The User has the right to use the complaint procedure, under which he may submit his objections to the AskHenry Services and the services provided electronically by the Service Provider, in particular issues related to the execution of Orders.
Complaints may be submitted in electronic form at bok@askhenry.pl or in writing at the following address: Hoża 86/410, 00-682 Warsaw, with the annotation: “Department of Complaints Henry Sp. z o. o.”.
The complaint should contain at least the name and surname, e-mail address and a description of the reported reservations. If the data or information provided in the complaint need to be supplemented, before considering the complaint, the Service Provider asks the person submitting the complaint to supplement it in the indicated scope.
The service provider handles the complaint within 14 days from the date of its receipt.
The reply to the complaint is sent only in the manner and to the address indicated in the complaint, unless the User has reserved the will to receive the reply in a different, fixed manner.
If the complaint includes claims for which the Service Provider is not responsible, the Service Provider will immediately forward the complaint to the appropriate entity.

Personal data protection

The Service Provider declares that the personal data of users are processed in accordance with applicable regulations, in particular, from May 25, 2018, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (General Data Protection Regulation), hereinafter referred to as “RODO“.
The administrator of your personal data is the service provider – Henry Limited Liability Company based in Warsaw, Hoża 86/410, 00-682 Warsaw. You can contact him via the e-mail address: bok@askhenry.pl
In order to register on the Website, the User is obliged to provide his personal data. In addition, when submitting an Order, the User may be asked to provide additional personal data enabling the performance of the AskHenry Services and End Services. Personal data may be made available to Contractors as recipients of data for processing to the extent necessary, solely for the purpose of performing the Final Agreement.
The User’s personal data will be processed in order to perform the activities necessary to set up an account, conclude a contract / perform an order, and then perform services, direct marketing. The goals and legal basis have been fully indicated in the Privacy Policy.

The recipients of the User’s personal data will be:
a) Contractors and entities providing their services to the Service Provider – in order to perform the Agreement or AskHenry Services – processing data in accordance with data entrustment agreements signed with the administrator
b) entities authorized to obtain personal data on the basis of legal provisions

More information about data recipients is included in the Privacy Policy

The User’s personal data will be kept for the period necessary to achieve the goals set out in § 10 paragraph 3, and after that time for the period and to the extent required by the provisions of generally applicable law.

More information about data recipients is included in the Privacy Policy

In connection with the processing of personal data, the User has the following rights:
a) the right to access personal data, including the right to obtain a copy of this data;
b) the right to request the rectification (correction) of personal data – if the data is incorrect or incomplete;
c) the right to request the deletion of personal data (the so-called right to be forgotten),
d) the right to request the restriction of the processing of personal data
e) the right to data portability
f) the right to object to data processing

More information about your rights can be found in the Privacy Policy

If the processing of personal data is based on the consent of the person to the processing of personal data (article 6 section 1 a Rodo), The User has the right to withdraw this consent at any time. This withdrawal does not affect the compliance of the processing, which was carried out on the basis of consent before its withdrawal, with applicable law.
The user has the right to issue a complaint with the supervisory body (the President of the Personal Data Protection Office – PUODO) if he considers that the processing of his personal data violates the provisions of the RODO.
In order to adjust the offer, the User’s data will be profiled corresponding to the personal preferences and interests of the website User.

More information about profiling can be found in the Privacy Policy.

Providing personal data by the User is voluntary, but failure to do so will prevent us from concluding the Agreement or performing AskHenry Services, or concluding the Final Agreement or the provision of End Services.

Details are included in the Privacy Policy.

The content of the Orders placed by the User is not confidential, provided that their dissemination will take place after complete anonymization or pseudonymization of the personal data of the person from whom the Order originates, which also includes the disclosure of the content of the Order under fictitious personal data.
Additional information on the protection of personal data can be found in the Privacy Policy.

Final Provisions

The Service Provider reserves the right to amend these Regulations, for important reasons, in particular in the event of changes to the functionality of the Website or its operation rules, changes in the scope of the Services provided or the rules of their operation, changes in the rules of cooperation with Contractors, introduction of new AskHenry Services or Final Services or changes relating to billing, pricing, entry or removal of charges.
Any changes to the Regulations will be effective for the current Users after 14 days from providing the User with relevant information by e-mail, unless he has objected to the changed wording of the Regulations. The submission by the User of a declaration of non-acceptance of the Regulations in the amended wording within the above-mentioned period shall be deemed to terminate the Agreement. The Regulations in force on the Registration date, published on the Website, are binding for new Users
Orders placed by Users before the amendments to the Regulations enter into force will be implemented in accordance with the existing provisions of the Regulations.
These Regulationsare valid from August 23, 2022.